Reporting a Security Incident

If you suspect a security incident — whether it's a phishing email, data breach, or unusual system behaviour — it's vital to report it immediately. Fast action helps us reduce risk and limit any potential damage.

What Is a Security Incident?

A security incident is any activity that could compromise your company’s data, systems, or network. Common examples include:

• Clicking on a phishing email link or entering credentials on a fake website

• Receiving suspicious emails, especially those asking for login details, payments, or file downloads

• Unusual activity on your account (e.g. unexpected logins or password change notifications)

• Discovering malware, ransomware, or unauthorised software on a device

• Lost or stolen company devices (phones, laptops, USB drives)

• Any suspected data breach or file exposure

What to Do Immediately

1. Don’t panic — quick action makes all the difference

2. Disconnect from the internet if you suspect your device is infected

3. Do not delete or forward suspicious emails — they may be needed for analysis

4. Make a note of what happened and when

5. Contact Fusion IT straight away — preferably by phone

How to Report a Security Incident

Because time is critical in security incidents, we strongly recommend calling us immediately. This ensures the fastest response and allows us to begin investigating and securing your environment without delay.

Phone (Recommended): 01244 835080
Email: support@fusionit.uk
Ticket Portal: https://support.fusionit.uk

Please include as much information as you can:

• What happened

• When it occurred

• Who it affected

• Any screenshots or suspicious messages

• Whether the device or account is still accessible

Why Reporting Matters

Delays in reporting can significantly increase the risk of:

• Data loss or theft

• Spread of malware across your network

• Compromised email accounts being used to target others

• Legal or reputational consequences for your business

Even if you're unsure whether it's serious — call us. It’s always better to check than to miss a real threat.

Need Help?
If you're ever unsure whether something is a threat, call us straight away. Our team will guide you through what to do and take immediate action to secure your systems.

Phone: 01244 835080
Email: support@fusionit.uk
Ticket Portal: https://support.fusionit.uk

We're here to protect your business — and every minute counts during a potential incident.

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.