How to Use Fusion IT Remote Tools

Sometimes the quickest way to fix an issue is for one of our engineers to access your device remotely. Fusion IT uses secure remote support tools to connect to your system and resolve problems efficiently — with your permission.

How Remote Support Works

Remote access allows a Fusion IT engineer to temporarily view and control your screen to investigate and fix issues while you watch. It’s completely secure, and we’ll always ask for your consent before connecting.

There are two ways we might connect:

1. One-Time Access via StartControl

If you don’t have a support contract or haven’t used our service before:

1. Speak to a Fusion IT engineer first

2. Visit: https://www.startcontrol.com

3. You’ll be given a 9-digit code by the engineer

4. Enter the code in the box on the homepage

5. Click Download

6. Run the downloaded file and accept the prompt to begin the remote session

This will allow the engineer temporary access to your screen so they can assist you. You can end the session at any time.

2. Support Contract Users (Pre-Authorised Devices)

If you’re covered under a managed IT support contract:

• Our engineer may request access directly, without needing you to visit a website

• You may be prompted to accept the connection

• Some devices may allow automatic access based on your agreement with Fusion IT

You will always be notified before a remote session begins.

Security and Privacy

• We never access your device without your consent

• Sessions are temporary and secure

• All access is in line with GDPR and best practices

Need Help?
If you're unsure how to start a remote session or have concerns about access, just get in touch and we’ll walk you through it.

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.