Troubleshooting Starlink Connectivity Issues

Starlink generally provides excellent internet in remote areas, but like any connection, it can occasionally drop, slow down, or behave inconsistently. This guide will help you identify and fix the most common issues with your Starlink Gen 3 system.

1. Check for Physical Obstructions

Symptoms:

• Connection drops intermittently

• Slower-than-expected speeds

• Streaming/video calls freezing

What to do:

• Open the Starlink app and use the “Obstruction Check”

• Ensure the dish has a clear, unobstructed view of the sky, especially overhead

• Look for nearby trees, buildings, poles, or even seasonal growth that could block signal

• Reposition the dish if necessary

2. Confirm Power and Cable Connections

Symptoms:

• No signal at all

• Dish not responding or offline in the app

What to do:

• Make sure the power brick is connected securely and receiving power

• Reboot the system by unplugging the power, waiting 30 seconds, and plugging back in

• Inspect the cable for damage, tight bends, or loose connections

• Check the Ethernet connection if using a third-party router

3. Reboot the Starlink System

Symptoms:

• General slowness

• Temporary signal drops

• Errors in the app or no internet

How to reboot Starlink Gen 3:

• Unplug the power for 30 seconds

• Plug it back in and wait up to 5 minutes for the dish to reconnect and reorient

• Confirm status via the Starlink app or connected device

4. Use the Starlink App for Diagnostics

• Go to the Starlink app

• Tap the “Stats” section to view uptime, obstructions, signal drops, and recent outages

• Check for firmware updates or error messages

• Use “Support” > “Troubleshooting” for guided tools and self-checks

5. Understand Common Limitations

Starlink, being a satellite service, can be affected by:

• Weather conditions – Heavy rain, snow, or storms may reduce signal quality temporarily

• Peak usage periods – Speeds can fluctuate during busy times in your area

• High latency for real-time services – VoIP and VPNs may need extra tuning for reliability

6. Network Troubleshooting Tips

If Starlink appears fine, but your devices are struggling:

• Restart your router or firewall if using third-party networking equipment

• Confirm you’re connected via Ethernet (for stability) rather than Wi-Fi

• Test using a different device to rule out local issues

• Run speed tests on multiple devices and note any patterns

When to Contact Fusion IT

Get in touch if:

• You’re experiencing frequent drops or slow speeds despite clear signal

• Your business applications (e.g. Teams, VoIP, VPN) aren’t working well

• You want to integrate Starlink into your network as a backup connection

• You suspect a hardware fault or cable issue

Need Help?
We can remotely diagnose connectivity issues or visit site if physical repositioning or rewiring is required.

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.