How to Request a File Restore

Accidentally deleted or overwritten a file? Don’t worry — if you're covered by one of Fusion IT’s backup solutions, we can usually recover it quickly and securely. Here's how to request a restore and what to expect.

What Can Be Restored

Depending on your backup setup, we may be able to recover:

• Individual files or folders from servers or backed-up workstations

• Shared drive or departmental folders

• Previous versions of files

• Microsoft 365 data (emails, OneDrive, SharePoint files, etc.)

However, files may not be recoverable if:

• They were deleted a long time ago, and your backup retention period has passed

• They were stored in a location that isn't backed up, such as a local-only folder on a device not covered by your plan (e.g. Desktop or C:\ drive of a personal machine)

We’ll always do our best to recover what we can — but recovery depends on what’s included in your backup plan and how long the data has been missing.

What We Need to Restore a File

To help us find the correct version as quickly as possible, please provide:

• File or folder name

• Where it was stored (e.g. Shared drive, OneDrive, Documents folder)

• When it was last known to be correct or accessible

• Whether it was deleted or overwritten

• Any other versions you’d like recovered, if available

The more specific the information, the quicker we can assist.

How to Request a Restore

Submit your request using one of the following methods:

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Please include the file details and any relevant context when raising your request.

How Long Does It Take?

• Small file restores are typically completed within a few hours

• Larger data restores may take longer depending on the amount and location

• We’ll keep you updated throughout the process and confirm once completed

Need Help?
Not sure if your file is included in backups or if it's too old to recover? Get in touch and we’ll review your backup coverage and explore your recovery options.

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.