Forgot your Microsoft 365 password or need to reset it? Whether you’re proactively updating your password or locked out of your account, follow the steps below to regain access.
If You Know Your Current Password (and Just Want to Change It)
Go to: https://portal.office.com
Sign in with your current Microsoft 365 email and password.
Click your initials or profile photo in the top-right corner and select My Account.
Navigate to Security & Privacy > Password.
Enter your current password, then set a new one.
Click Submit to confirm.
If You’ve Forgotten Your Password
If your admin has enabled self-service password reset:
Enter your Microsoft 365 email address.
Complete the CAPTCHA and click Next.
Follow the on-screen steps to verify your identity via mobile, email, or Authenticator app.
Create a new password and confirm.
If Self-Service Password Reset Isn’t Enabled
If you can’t reset your password using the above method, please contact us and we’ll reset it for you.
Need Help?
If you encounter any issues resetting your Microsoft 365 password, feel free to reach out to our support team:
Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080
We’ll reset your password securely and help get you back online.
Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.
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