Wi-Fi Troubleshooting

Slow internet, dropped connections, or no Wi-Fi access at all? These issues can usually be resolved with a few simple checks. This guide will help you identify the cause and fix common wireless network problems quickly.

1. Check Your Device’s Connection

Symptoms: No internet access, weak signal, can't see the Wi-Fi name.

Steps to try:

• Make sure Wi-Fi is turned on on your device

• Restart the device (PC, phone, tablet)

• Try forgetting the network and reconnecting with the correct password

• Move closer to the Wi-Fi access point or router

• Check if other devices are connected — if not, the issue may be with the network itself

2. Restart the Router or Access Point

Symptoms: All devices are disconnected or internet is slow throughout the building.

Steps to try:

• Unplug the router or Wi-Fi point from power

• Wait 20 seconds, then plug it back in

• Allow up to 5 minutes for it to fully reboot

• Reconnect your device and test again

3. Weak Signal or Connection Drops

Symptoms: Signal bars fluctuate, connection drops when you move around.

Steps to try:

• Identify where the signal is strongest — stay closer to the Wi-Fi point if possible

• Avoid physical obstructions (walls, fridges, metal surfaces)

• Reposition your Wi-Fi point or router higher and centrally if possible

• Use a wired connection where reliability is critical

4. Connected but No Internet Access

Symptoms: Device says connected, but websites won’t load.

Steps to try:

• Restart your device

• Try accessing different websites or services

• Check if others are affected — if so, the router or broadband may need attention

• Run Windows Network Troubleshooter (Settings > Network & Internet > Status)

• If your network has multiple Wi-Fi points, make sure you’re connected to the strongest one

5. Check for Interference

Symptoms: Inconsistent speed, dropped Zoom/Teams calls.

Causes & Tips:

• Nearby devices like microwaves, cordless phones, or baby monitors can interfere with Wi-Fi

• Dual-band routers offer 2.4GHz (longer range, more interference) and 5GHz (faster, shorter range) — switching bands may help

• Make sure firmware is up to date (we can do this for you if needed)

6. Business Wi-Fi Tips

If you’re in an office or multi-user environment:

• Limit streaming or large downloads during core hours

• Avoid connecting personal devices to the business network

• Let us know if you need improved coverage — we can advise on additional access points or upgrades

Need Help?
If you’ve tried the above and still have issues, we can diagnose and fix Wi-Fi problems remotely or arrange an onsite visit if needed.

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Let us know what you’ve tried and which devices are affected — we’ll get you connected again.

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.