Before raising a ticket, try these simple steps to resolve the issue yourself. These fixes often resolve problems with Microsoft 365 apps, Adobe products, Zoom, Sage, and other common software.
1. Restart Your Device
It sounds obvious, but a full reboot clears stuck processes and temporary memory issues. Always restart before doing anything else.
2. Check for Updates
If the software hasn’t been updated recently, it may not launch properly.
Open the app (if it partially loads) and go to Help > Check for Updates or similar
If the app doesn’t open at all, try checking for system updates instead:
Windows:Settings > Windows Update
macOS:System Settings > General > Software Update
3. End the Task in Task Manager
Sometimes the software is running in the background but hasn’t closed properly.
Press Ctrl + Shift + Esc to open Task Manager
Find the software under the Processes tab
Select it and click End Task
Try launching the software again
4. Run as Administrator
Some apps need elevated permissions to start correctly.
Right-click the software shortcut
Select Run as administrator
Approve the prompt and see if it opens normally
5. Reboot and Retry
If you’ve tried all the above and it still doesn’t open, perform another reboot and retry the app before contacting support.
If none of the above resolves the issue, we’re here to help.
Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080
Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.
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