Application Keeps Crashing? What to Check First

If a program crashes as soon as you open it or keeps freezing mid-task, here are some simple steps to try before raising a support request.

1. Check If It Happens to Just You

• Try opening the same app on another device or user account

• If the issue is isolated to your profile or PC, it’s likely a local issue

2. Launch the App in Safe Mode (If Available)

• Office Apps: Hold Ctrl while opening Word or Outlook to launch in Safe Mode

• This disables add-ins and extensions that might be causing the crash

3. Clear Local Cache or Temporary Files

• Some apps (like Teams or Adobe) store cache files that can get corrupted

• Clearing these out can resolve unexpected crashes

• We can assist with safe deletion if you’re unsure where to find them

4. Use Built-In Repair Tools

For Microsoft Office:

• Go to Control Panel > Programs > Programs and Features

• Select Microsoft Office, then click Change > Quick Repair

For other apps, check if the software vendor provides a repair or reset function.

5. Capture the Error Message or Screenshot

If an error message pops up, take a screenshot or copy the message. This will help us diagnose the issue more quickly when you contact support.

If the app still crashes after trying these steps, we’re ready to help.

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.