Teams or Zoom Not Connecting? Try These Quick Fixes

Before logging a support request, try these simple fixes if you're struggling to connect to Teams or Zoom.

1. Restart the App and Your Device

• Close the app completely (check the system tray too)

• Reboot your device and try again — this often clears stuck connections

2. Sign Out and Back In

• For Teams: Click your profile > Sign out, then sign in again

• For Zoom: Use the sign-out option from the top-right menu and reconnect

3. Test Your Internet Connection

• Run a speed test at speedtest.net

• If possible, switch from Wi-Fi to Ethernet

• Restart your router if other services also seem slow or unresponsive

4. Close Bandwidth-Heavy Applications

• Streaming services, cloud backups, and large downloads can reduce Teams/Zoom quality

• Pause OneDrive/Dropbox syncs and try again

5. Use the Browser Version

If the desktop app fails to connect:

• Try Teams in your browser: https://teams.microsoft.com

• Or Zoom in your browser via the meeting invite link

Still having issues? We’re here to help.

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.