Printing from Software Doesn’t Work – What to Try First

Created by Trevor S, Modified on Fri, 16 May at 4:09 PM by Trevor S

If a document won’t print from Outlook, Word, Adobe, or any other software, try the steps below before calling support.

1. Check Printer Selection

Make sure the correct printer is selected in the print dialogue
If printing to PDF by accident, choose your physical printer instead

2. Restart Printer and PC

Turn off the printer and wait 10 seconds
Restart your computer
Turn the printer back on and try again

3. Clear Stuck Print Jobs

Go to Settings > Devices > Printers & Scanners
Select your printer > Open Queue
Cancel any documents stuck in the list
Try printing a test page

4. Save and Print From Another App

Save the file as a PDF and open it in another app (e.g. Adobe Reader)
Try printing from there — this rules out an app-specific issue

5. Try Printing From Another Device

If a colleague can print the same document without issue, the problem may be specific to your PC. Let us know so we can investigate further.

Still not working? Let Fusion IT know and we’ll get it resolved.

Ticket Portal: https://support.fusionit.uk
Email: support@fusionit.uk
Phone: 01244 835080

Disclaimer:
This article is intended as a general guide. While we aim to ensure accuracy, Fusion IT cannot be held responsible for any issues, data loss, or damage resulting from the use or misapplication of these instructions. If in doubt, please contact our support team before making changes.